Buggy Pitstop

    Privacy Policy

    Last updated: 16 March 2026

    1. Who We Are

    Pram Cleaning ("we", "us", "our") is a professional baby equipment cleaning service based in the United Kingdom. Our website is pramcleaning.co.uk. For any privacy-related queries, please contact us at hello@pramcleaning.co.uk or call 020 3876 7778.

    2. What Data We Collect

    When you use our services or website, we may collect:

    • Contact details — name, email address, phone number, postal address, and postcode.
    • Order information — services booked, delivery preferences, appointment dates, and payment references.
    • Technical data — IP address, browser type, device information, and pages visited (via cookies and analytics).
    • Communication data — messages you send us via WhatsApp, email, or our contact form.

    3. How We Use Your Data

    We use your personal data to:

    • Process and fulfil your orders, including arranging collection, cleaning, and delivery.
    • Communicate with you about your bookings, including appointment confirmations and updates.
    • Process payments securely through our payment provider (Stripe).
    • Improve our website and services through analytics.
    • Send marketing communications (only with your explicit consent).
    • Comply with legal obligations.

    4. Legal Basis for Processing

    We process your data under the following lawful bases (UK GDPR):

    • Contract — to fulfil our service agreement with you.
    • Legitimate interest — to improve our services and communicate effectively.
    • Consent — for marketing communications.
    • Legal obligation — where required by law.

    5. Data Sharing

    We do not sell your personal data. We may share data with:

    • Payment processors (Stripe) — to process secure payments.
    • Delivery and courier partners — to arrange collection and return of your items.
    • Analytics providers — to understand website usage (data is anonymised where possible).
    • Legal authorities — if required by law or to protect our rights.

    6. Data Retention

    We retain your personal data for as long as necessary to fulfil the purposes outlined above. Order records are kept for up to 6 years for accounting and legal purposes. You may request deletion of your data at any time.

    7. Your Rights

    Under UK GDPR, you have the right to:

    • Access the personal data we hold about you.
    • Request correction of inaccurate data.
    • Request deletion of your data.
    • Withdraw consent for marketing at any time.
    • Object to processing based on legitimate interest.
    • Lodge a complaint with the Information Commissioner's Office (ICO).

    8. Cookies

    Our website uses essential cookies to ensure functionality and analytics cookies to help us understand how visitors interact with our site. You can manage cookie preferences through your browser settings.

    9. Security

    We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure payment processing, and access controls.

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

    11. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: